INSPIRIELSupport,
a person replies.
A question about your Sanctuary, a subscription, a payment or your data? Here is where to find the essentials, and how to write to us.
Write to us
Write to us at contact@inspiriel.com. A person reads every message and replies within a few days.
For a question about your account, write from that account's address: we find it without asking you anything more. We will never ask for your password.
Manage or cancel a subscription
A subscription is cancelled where it was taken: only there can it be changed or stopped. Once cancelled, it stays open until the last day of the period already paid for.
- Taken on iPhone or iPad, with the App Store: Settings, then your name, then Subscriptions. Or directly: your App Store subscriptions.
- Taken on Android, with Google Play: in Google Play, your profile, then Payments & subscriptions, then Subscriptions. Or directly: your Google Play subscriptions.
- Taken on the website, by card: in My subscriptions or Services, the “Cancel” button.
Restore my purchases
What you have bought stays attached to your Inspiriel account: sign in and you will find it on any device. If a purchase made with the App Store or Google Play from the app does not appear, open Services or My subscriptions in the app and tap “Restore my purchases”, using the store account that was used for the purchase. Nothing is charged a second time.
Signing in
Forgotten your password? You can choose a new one: a link is sent to you by email, valid for one hour.
Delete my account
You do it yourself, right away: in Settings, at the very bottom of the page, “Delete my account”. Your password is asked again, and the erasure is immediate.
A subscription taken in the app is not stopped by deleting the account: cancel it with its store as well, as shown above.
You can no longer sign in? Write to us from the account's address: we delete it within thirty days.
What is erased, and what the law requires us to keep: Privacy policy.
Terms and privacy
- Terms of sale: what you buy, and on what terms.
- Privacy policy: what we do with your data, and your rights.
- Artificial intelligence: what artificial intelligence does in your Sanctuary, and what it is forbidden to do.
If you are going through a hard time
Inspiriel offers a breath, not care, and does not replace a professional. If what you are going through is heavy, do not carry it alone: talk to someone close to you, to your doctor, or to a helpline. To find the helpline in your country: findahelpline.com. In immediate danger, call 112 or 911.